Dear {{ $user->full_name ?? ($user->name ?? 'User') }},
Thank you for submitting your identity verification through SureRightStay. Unfortunately, our
automated check was unable to confirm your identity at this time. The details of the attempt
are summarised below.
Verification Details
| Reference ID |
{{ $kyc->reference_id ?? '—' }} |
| Verification Type |
{{ strtoupper(str_replace('_', ' ', $kyc->verification_type ?? 'N/A')) }} |
@if($kyc->id_number)
| Document Number |
{{ substr($kyc->id_number, 0, 3) . str_repeat('*', max(0, strlen($kyc->id_number) - 6)) . substr($kyc->id_number, -3) }} |
@endif
| Attempted On |
{{ $kyc->created_at ? $kyc->created_at->format('d M Y, H:i') . ' UTC' : '—' }} |
| Result |
Failed |
@php
$response = is_array($kyc->dojah_response) ? $kyc->dojah_response : (json_decode($kyc->dojah_response, true) ?? []);
$reason = data_get($response, 'reason')
?? data_get($response, 'message')
?? data_get($response, 'data.reason')
?? data_get($response, 'data.message')
?? null;
@endphp
Reason for Failure
{{ $reason ?? 'The identity document could not be verified. This may be due to document quality, incorrect information, or an unsupported document type.' }}
What can you do next?
- Ensure the document you are submitting is valid, unexpired, and clearly legible.
- Check that the information you entered exactly matches the document.
- Try a different supported ID type (BVN, NIN, Government-issued ID, or Passport).
- Log in to your SureRightStay account and re-attempt verification from your profile dashboard.
- If the problem persists, contact our support team — we will help you resolve it manually.
Need assistance? Reach our support team at
support@surerightstay.com
or call +1 246-345-0695. We are available Monday – Friday, 9 AM – 6 PM.