Identity Verification Requires Attention

Dear {{ $user->full_name ?? ($user->name ?? 'User') }},

Thank you for submitting your identity verification request. After careful review, the SureRightStay compliance team was unable to approve your verification at this time. Please review the information below and re-submit with the required corrections.

Verification Details

@if($kyc->id_number) @endif

Reference ID	{{ $kyc->reference_id ?? '—' }}
Verification Type	{{ strtoupper(str_replace('_', ' ', $kyc->verification_type ?? 'N/A')) }}
Document Number	{{ substr($kyc->id_number, 0, 3) . str_repeat('*', max(0, strlen($kyc->id_number) - 6)) . substr($kyc->id_number, -3) }}
Reviewed On	{{ $kyc->srs_reviewed_at ? \Carbon\Carbon::parse($kyc->srs_reviewed_at)->format('d M Y, H:i') . ' UTC' : now()->format('d M Y, H:i') . ' UTC' }}
SRS Review Decision	Not Approved

Reason for Rejection

{{ $kyc->srs_notes ?? 'The submitted verification did not meet SureRightStay\'s compliance requirements. This may be due to document quality, inconsistencies in the information provided, or additional documentation being required.' }}

How to resolve this

Read the rejection reason above carefully — it will guide what needs to be corrected.
Ensure all identity documents are valid, clearly legible, and not expired.
Re-attempt verification by logging into your SureRightStay account and visiting your profile.
If you believe this decision is incorrect, contact our support team with your reference ID so we can review your case.

Re-submit Verification

For further assistance, email us at support@surerightstay.com with your Reference ID {{ $kyc->reference_id ?? '' }}, or call +1 246-345-0695.